Privacy policy

• Our stock is stored in our Edinburgh warehouse.  All goods purchased from our website are shipped direct from either of these premises to you. 

• Almost all on-line orders are delivered within a week, many within 2 or 3 working days (we are closed on Mondays).
• Bulky items may take longer. We are normally able to share tracking numbers or advise likely delivery dates but we don't operate a guaranteed service

• We have 4 basic UK shipping rates: small items £3.95, standard £8.95, Large £25 and X Large £35.
  

• Since Covid19 most shippers do not want signatures, being happy instead with your stated name and sometimes just taking a photograph of the item on your door step.  

• If your order doesn't arrive in reasonable time (see above 'How long delivery takes') you must contact us immediately and certainly no later than 10 days after you placed your order.

• Goods for return should be sent to The Nomads Tent, 2 Warrender Park Road, Edinburgh EH9 1JQ, UK. 0044 131 662 1612, info@nomadstent.co.uk. 
• If you wish to return an item that is faulty or not what was ordered we will refund the full cost plus any agreed shipping costs. But you must notify us by phone, email or website message within 3 days of the delivery date. Any exception to this time limit will be at our discretion. We will make a full refund including agreed shipping costs when the item is received back at our warehouse*. 
• If an item is returned for any reason other than being faulty or not what was ordered, we will deduct the cost of the outward shipping from the refund.
• You must ensure we receive returned items within 14 days of the delivery date unless we agree more time. You will be responsible for safely packaging the item for return. We will make the appropriate refund, less shipping costs, when the item is received into our warehouse in the same condition it was in when you received it.
• We are not bound to accept items received later than 14 days after you notify us. We reserve the right to charge a restocking fee of 10% or to return the item to you.
• We will only refund whatever is is agreed to be refunded, when the goods are received by us in perfect condition (or as they were when dispatched in the case of faulty items) and within the period of time stated above.

Should you require any further information or help, visit our FAQs section, or please contact us and we will be happy to assist you.