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Back to The Nomads Tent: Tents, Trappings and Bags of an ancient way of life.

Back to The Nomads Tent: Tents, Trappings and Bags of an ancient way of life.
Our Fringe 2024 exhibition - many exceptional and rare items never displayed before...
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World Textile Day 2024 at Bridge of Allan

World Textile Day 2024 at Bridge of Allan
Join us at World Textile Day on Saturday 1st June at Bridge of Allan...
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Carpet Moths: How to spot them, and what to do!

Carpet Moths: How to spot them, and what to do!
It's that time of year when you might start to notice the appearance of the bothersome carpet moth. Find out how to spot them and what to do here!
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Nomads News Spring 2024

Nomads News Spring 2024
Read our spring 2024 newsletter with tales from Turkey and how an 'accidental business' found its routes in Africa.
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Under African Skies

Under African Skies
Coming in April: an exhibition linking Africa’s ancient textile traditions with contemporary creative innovation. Plus talks, music and a workshop...
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Nomads Tent Tour Recommendations for 2024

Nomads Tent Tour Recommendations for 2024
Cultural travel and tours we recommend for 2024 from friends of The Nomads Tent.
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Christmas at The Nomads Tent

Christmas at The Nomads Tent
Join us for Christmas at The Nomads Tent..
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World Textile Bazaar, 18th - 19th November

World Textile Bazaar, 18th - 19th November
Join us for the World Textiles Bazaar here at The Nomads Tent on Saturday 18th and Sunday 19th November.
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Flights of Fancy: Painted Furniture and Homewares from India

Flights of Fancy: Painted Furniture and Homewares from India
Our selling exhibition of hand painted Indian furniture and homewares opens on Friday 13th October and runs until Sunday 12th November.
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Linda Lewin Book Launch at The Nomads Tent, 9th November

Linda Lewin Book Launch at The Nomads Tent, 9th November
We are delighted to be welcoming Linda Lewin to discuss her book, My Faraway Country, Myanmar, the most recent publication from Golden Hare Books.
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Pottery of Morocco - Fringe Exhibition 2023

Pottery of Morocco - Fringe Exhibition 2023
Our Edinburgh Fringe exhibition opens Saturday 5th August!
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Craft, Culture & Agriculture - A glimpse into the living heritage of Northeast India

Craft, Culture & Agriculture - A glimpse into the living heritage of Northeast India
We are thrilled to welcome back our good friend Anna-Louise Meynell and partner Champak Deka who will be enthralling us with a talk on how the craft, culture and agriculture across Northeast India are inextricably bound together in ways of life that have not changed for generations.
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WHERE WE DELIVER TO
  • We use various shippers to deliver our goods within the UK and abroad. Sadly the environmentally friendly camel train, for thousands of years the mainstay of the silk Roads, is no longer operational though we occasionally use a bicycle. There are no limits to where we deliver, except those of cost.
  • At our discretion items eligible for 'free shipping' may not apply if our shipper quotes a significant premium for your postcode. If this is the case, we will contact you and you may cancel the order or choose to pay the excess. Overseas delivery often requires more complex paper work and on rare occasions we may charge for this
WHERE WE DELIVER FROM
  • Most of our stock is stored in our Edinburgh warehouse. Just a few items are stored in our partner's warehouse in London. All goods purchased from our website are shipped direct from either of these premises to you. 
DELIVERY TIMES
  • Almost all on-line orders are delivered within a week, many within 2 or 3 working days (we are closed on Mondays).
  • Bulky items may take longer. We are normally able to share tracking numbers or advise likely delivery dates but we don't operate a guaranteed service
DELIVERY COSTS
  • At our discretion items eligible for 'free shipping' may not apply if our shipper quotes a significant premium for your postcode. In this case, we will contact you and you may cancel the order or choose to pay the excess.
  • We have 4 basic UK shipping rates: standard small items £3.95, standard £8.95, Large £25 and X Large £35.
  • Large items of furniture or some bulky or fragile items may be listed as collection only or require you to obtain a quote from us before you can complete the purchase.
IS A SIGNATURE REQUIRED
  • Since Covid19 most shippers do not want signatures, being happy instead with your stated name and sometimes just taking a photograph of the item on your door step.  
NON DELIVERY
  • If your order doesn't arrive in reasonable time (see above 'How long delivery takes') you must contact us immediately and certainly no later than 7 days after you placed your order. Shippers may some times be late but they depend on reputation. Since opening our Ecommerce website 4 years ago, we have lost one packet of moth traps, at the time of writing (19.10.2020).
RETURNS INFORMATION

We want customers to love what they buy. You may return any item that is not what you want or if it is faulty or not what you ordered.

  • Goods for return should be sent to The Nomads Tent, 21, St Leonard's Lane, Edinburgh EH8 9SH, UK. 0044 131 662 1612, info@nomadstent.co.uk. Please contact us in advance of returning an item. For larger items such as rugs or furniture we may be able to help arrange a courier and deduct the cost from your refund (this will be waived if the item is faulty).
  • If you wish to return an item that is faulty or not what was ordered we will refund the full cost plus any agreed shipping costs. But you must notify us by phone, email or website message within 3 days of the delivery date. Any exception to this time limit will be at our discretion. We will make a full refund including agreed shipping costs when the item is received back at our warehouse*. If return is due to the wrong item being sent, to qualify for a refund the item must be received by us in the same condition it was in when you received it.
  • In cases of faulty or incorrect goods please contact us to arrange a shipper. You will need to package the goods in a similar manner to which you received them. 
  • If an item you purchased was offered with 'free shipping', this means The Nomads Tent agrees to pays for the shipping on condition you keep it. If an item is returned for any reason other than being faulty, not what was ordered, or because we made an agreement in exception to the normal terms, we will deduct the cost of the outward shipping. 
  • If you wish to return an item because it doesn't suit your needs or you have changed your mind you must notify us by phone or email or website message within 14 days of the delivery date. You must return the item within 14 days of contacting us unless we agree more time. If requested we may arrange shipping for you. You will be responsible for safely packaging the item for return. We will make the appropriate refund, less shipping costs, when the item is received into our warehouse* in the same condition it was in when you received it.
  • We will only refund whatever is is agreed to be refunded, when the goods are received by us in perfect condition (or as they were when dispatched in the case of faulty items) and within the period of time stated above.

*With rugs shipped from our partner warehouse in London, if you are arranging return shipping, items must be returned to the same address.

Should you require any further information or help, visit our FAQs section, or please contact us and we will be happy to assist you.

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