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RUG CARE SERVICES

Cleaning carpets, rugs and kilims

Good news, from January 2026 we'll offer Best quality cleaning of rugs at a better rate: £35/m2 +VAT. For silk rugs, super thick, extra heavy, flood damaged or soiled rugs please enquire. Cleaning will freshen up your rugs and keep them healthy. Regular cleaning generally helps rugs to last longer. There is no simple rule but we suggest roughly 10 year intervals. But a rug near an external door will need more frequent cleaning. 

The cleaning process:

      • Bring your rugs in or send photos to our email or call to discuss. 0131 662 1612 or 07780 858 824 during shop hours (Wednesday to Saturday 11 to 5).
      • The first step in washing rugs is removal of grit deeply embedded, often the case with rugs that haven't been cleaned or shaken out regularly. Grit cuts away at the wool causing more rapid wear. 
      • Fastness or stability of dyes and fibre quality are then checked along with any stains, to determine the best material for washing.
      • Rinsing with a centrifuge if the rug is not too big, or manually, often several times, followed by controlled warm air drying.
      • The whole process may be repeated to remove the most stubborn dirt.
      • Turnaround may be up to 2 months but usually less.
      • See below for more on repairs. 

 

REPAIRS

After 40 years trading in and repairing handwoven rugs, carpets and kilims, we have accumulated a fair amount of experience and knowledge which we hope allows us to offer sound practical advice.

A stitch in time ….! Fraying fringes and sides are the most common issues. If promptly dealt with, you will avoid more expensive problems later. Costs: fringes and sides = £50-80/metre depending on degree of fineness. Holes can be made whole again, tears can be mended so no more tears need be spilled.  Or send us good photos via email or call 0131 662 1612 or 07780 858 824 during shop hours (Wednesday to Saturday 11 to 5).

MOTH TREATMENT AND PRODUCTS

The common clothes moth or Tineola Bisselliella has a lot to answer for. Thousands of rugs and carpets, not to mention other woollen items, are destroyed every year by the tiniest little pest in our homes, the common clothes moth which is a very small moth with a wingspan of around 14mm and body length of about 8mm. They are most active between April and October. They feed on animal fibres and hair, bird nests, fur, clothing, carpets and upholstery made of animal fibre.

The adult moths don’t usually live very long, but the female can lay hundreds of eggs in her short life - sometimes she will lay more than one batch of eggs over the warmer months. The eggs lay dormant for 4 to 10 days before hatching. The larvae can then live up to 2 years, munching their way through the winter and continuing to ruin your precious carpets and rugs and other woolen items. We have solutions!

Keeping your home carpet moth free

Vacuum regularly and clean up spills or traces of food as soon as they happen - make sure you move the furniture too, the carpet moth larvae will happily live for a very long time somewhere that is dark and undisturbed. Get into the habit of checking for moths on a regular basis.

 PURCHASE MOTH PRODUCTS HERE

Use our pheromone moth traps which come in packs of 8. To prevent a moth problem, spray Carpet Moth Killer in March, June and September. Other options are available and we have heard of success with lavender, geranium oil based sprays. AI tells us Oregano oil is an effective, natural, and non-toxic deterrent for moths, particularly clothes moths, due to its strong scent and active compounds. It is part of the mint family and contains carvacrol and thymol, which are known to repel moths and other pests. oregano oil. 

DEEP FREEZE TREATMENT

Moths, larvae and eggs are killed by being frozen below minus 28 degrees for about 1 week. We have a below minus 28 degrees Celcius chest freezer for this purpose. Bring in bagged items of wool with your name and contact telephone number on a label. Costs are from £25 for a 'carry-on bag' sized bundle. and up to £150 (fills the freezer which is about half a cubic metre). We are happy to accept freezer loads in sealed bags with your name and mobile number on a secure label. We ask payment up front and that you collect after 7 days.

 

VALUATIONS

The value of rugs is often, of course, a lot more than a monetary calculation! But we’re always happy to give the benefit of our experience on what your rug is worth. 

UNDERLAY - Click here for information.

BESPOKE PROJECTS - Click here for information.

 

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WHERE WE DELIVER TO
  • We use various carriers to deliver our goods within the UK and abroad. 
  • Some carriers quote a premium for certain postcodes. If this is the case, we may absorb that extra or we may add it to your order. You can accept it and pay or reject it and we will refund your order. Overseas delivery often requires more complex paper work and we may charge for this. Please ask for a quotation.
WHERE WE DELIVER FROM
  • Our stock is stored in our Edinburgh warehouse.  All goods purchased from our website are shipped direct from either of these premises to you. 
DELIVERY TIMES
  • Almost all on-line orders are delivered within a week, many within 2 or 3 working days (we are closed on Mondays).
  • Bulky items may take longer. We are normally able to share tracking numbers or advise likely delivery dates but we don't operate a guaranteed service
DELIVERY COSTS
  • We have 4 basic UK shipping rates: small items £3.95, standard £8.95, Large £25 and X Large £35.
IS A SIGNATURE REQUIRED
  • Since Covid19 most shippers do not want signatures, being happy instead with your stated name and sometimes just taking a photograph of the item on your door step.  
NON DELIVERY
  • If your order doesn't arrive in reasonable time (see above 'How long delivery takes') you must contact us immediately and certainly no later than 10 days after you placed your order.
RETURNS INFORMATION

We want customers to love what they buy. You may return any item that is not what you want or if it is faulty or not what you ordered. Please read the following carefully.

  • Goods for return should be sent to The Nomads Tent, 2 Warrender Park Road, Edinburgh EH9 1JQ, UK. 0044 131 662 1612, info@nomadstent.co.uk. 
  • If you wish to return an item that is faulty or not what was ordered we will refund the full cost plus any agreed shipping costs. But you must notify us by phone, email or website message within 3 days of the delivery date. Any exception to this time limit will be at our discretion. We will make a full refund including agreed shipping costs when the item is received back at our warehouse*. 
  • If an item is returned for any reason other than being faulty or not what was ordered, we will deduct the cost of the outward shipping from the refund.
  • You must ensure we receive returned items within 14 days of the delivery date unless we agree more time. You will be responsible for safely packaging the item for return. We will make the appropriate refund, less shipping costs, when the item is received into our warehouse in the same condition it was in when you received it.
  • We are not bound to accept items received later than 14 days after you notify us. We reserve the right to charge a restocking fee of 10% or to return the item to you.
  • We will only refund whatever is is agreed to be refunded, when the goods are received by us in perfect condition (or as they were when dispatched in the case of faulty items) and within the period of time stated above.

Should you require any further information or help, visit our FAQs section, or please contact us and we will be happy to assist you.

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